Recovery Advisers
How we collect, use and protect information across our website and RAS Mobile.
At Recovery Advisers we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.recoveryadvisers.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent
We may disclose your personal information for any other purpose with your consent.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
You have the right to request access to the personal data we have collected about you, request correction of any inaccurate data, request deletion of your personal data, and request restriction of or object to the processing of your personal data. To exercise these rights, please contact us at support@recoveryadvisers.com.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.
Last updated:
RAS Mobile is the internal mobile app of Recovery Advisers Pte. Ltd. for its employees, on iPhone, iPad and Android. It works only with a work account issued by Recovery Advisers; there is no public sign-up, and it is not the client portal. This section explains what the app collects, why, who it is shared with, and the choices you have.
Face ID, Touch ID and fingerprint unlock are handled by your device. The app never receives your biometric data.
This information is used to run the app’s features for your work at Recovery Advisers, to keep your account secure, and to find and fix problems. It is not used for advertising, it is not used to track you across other apps or websites, and it is not sold.
VERA, dictation, voice notes, translations and AI summaries send the content you give them to AI providers that process it on behalf of Recovery Advisers: Anthropic, OpenAI and Google. That includes your messages and recordings, and the case details and documents an answer needs.
The app asks for your permission before anything is sent to these providers, and nothing is sent if you choose “Not now”. You can turn AI features off at any time in the app, under Profile → AI data sharing.
AI answers can contain mistakes; check them before relying on them.
Recovery Advisers shares information from the app only with service providers that work for it, and only so they can provide their service:
Information you record about a case is visible to the Recovery Advisers colleagues who work on that case.
All data travels over encrypted connections (HTTPS). Your sign-in is kept in the phone’s secure storage (the iOS Keychain or Android Keystore).
Work you save while offline, and unfinished drafts, are kept in the app’s storage until they are sent. If someone else signs in on the same phone, your queued work is held for you for up to 30 days and then deleted. Signing out removes your queued work and drafts from the phone.
Work records are kept for as long as Recovery Advisers needs them for its cases and its legal obligations. Crash and performance reports are kept for a limited period and then deleted.
Camera, photos, microphone, location and notifications can each be refused or turned off in your phone’s settings. The rest of the app keeps working without them.
AI features can be turned off in the app under Profile → AI data sharing.
You can ask to see, correct or delete your personal data by writing to support@recoveryadvisers.com. Accounts are managed by Recovery Advisers; when you leave the company, your account is closed and you can ask for your personal data to be deleted.
RAS Mobile is for Recovery Advisers employees only and is not directed at children.
If you have questions about this Privacy Policy, our website or RAS Mobile, or wish to make a personal data request, please contact us:
Email: support@recoveryadvisers.com
Phone: +971 4 3085999
RAS Mobile: Recovery Advisers Pte. Ltd., Singapore.
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